Frequently Asked Questions
Everything you need to know about your I'M IN shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned unless defective.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your dimensions against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options via select partners at checkout.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.